Last Updated: March 11, 2026

At Uzomart, we are committed to providing reliable and efficient delivery services to ensure that customers receive their orders in a timely and secure manner. This Shipping Policy outlines the procedures, timeframes, and conditions related to the shipping and delivery of products purchased through the Uzomart website.

By placing an order through Uzomart, you acknowledge and agree to the terms described in this Shipping Policy.

1. Order Processing

All orders placed through Uzomart are subject to processing before shipment. Once an order has been successfully placed and payment has been confirmed, our team will begin preparing the order for dispatch.

Order processing generally includes:

• Order verification

• Payment confirmation

• Product packaging

• Preparation for shipment

Orders are typically processed within 1 to 3 business days, excluding weekends and public holidays. During peak seasons, promotional events, or periods of high order volume, processing times may be slightly extended.

Customers will receive a confirmation notification once their order has been successfully placed and another notification once the order has been shipped.

2. Shipping Methods and Carriers

Uzomart partners with reputable shipping and logistics providers to deliver orders safely and efficiently. Shipping carriers may vary depending on the customer’s location, the type of product ordered, and the selected shipping method.

Available shipping methods may include:

• Standard Shipping

• Expedited Shipping

• Express Delivery (where available)

The available shipping options and estimated delivery times will be displayed during the checkout process.

3. Estimated Delivery Times

Delivery times depend on several factors including the shipping destination, selected shipping method, and carrier operations. Estimated delivery times are provided as guidelines and may vary.

Typical estimated delivery timeframes may include:

• Domestic Shipping: approximately 3 to 7 business days

• International Shipping: approximately 7 to 15 business days

Please note that these estimates do not include order processing time.

Delivery times may also be affected by circumstances beyond our control, including weather conditions, customs processing, transportation disruptions, or other logistical delays.

4. Shipping Fees

Shipping costs are calculated based on various factors, including:

• Delivery destination

• Shipping method selected

• Weight and size of the package

• Total order value

The exact shipping cost will be displayed during checkout before the order is finalized. From time to time, Uzomart may offer promotional shipping rates or free shipping for qualifying orders.

5. International Shipping

Uzomart may offer international shipping to selected countries. Customers placing international orders should be aware that additional charges may apply depending on local regulations.

These charges may include:

• Customs duties

• Import taxes

• Brokerage or handling fees

Such fees are determined by the customs authority of the destination country and are the responsibility of the customer. Uzomart does not control or collect these charges.

6. Order Tracking

Once an order has been shipped, customers will receive a shipping confirmation that includes tracking information whenever available. Tracking numbers allow customers to monitor the status and progress of their shipment through the carrier’s tracking system.

Please note that tracking information may take some time to update after the package has been dispatched.

7. Address Accuracy

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete. Incorrect or incomplete shipping details may result in delivery delays, additional fees, or returned shipments.

Uzomart is not responsible for packages delivered to incorrect addresses provided by the customer.

If an address correction is needed, customers should contact customer support as soon as possible after placing the order.

8. Lost, Delayed, or Stolen Packages

Uzomart works closely with its shipping partners to ensure reliable delivery. However, once a package has been handed over to the shipping carrier, certain circumstances may arise that are beyond our control.

If a package appears to be lost, delayed, or missing, customers should contact Uzomart customer support so that we may assist in investigating the issue with the carrier.

While Uzomart will make every reasonable effort to help resolve shipping issues, we cannot guarantee replacement or refund for packages confirmed as delivered by the shipping carrier.

9. Delivery Attempts

In some cases, the shipping carrier may attempt delivery multiple times if the recipient is unavailable. If delivery attempts are unsuccessful, the package may be returned to the shipping facility or to Uzomart.

Additional shipping fees may apply if a package must be reshipped due to unsuccessful delivery attempts or incorrect address information.

10. Damaged Shipments

If a package arrives visibly damaged, customers are encouraged to document the condition of the package and its contents immediately and contact Uzomart customer support.

Customers may be asked to provide photographs and order information so that the issue can be investigated and resolved appropriately.

11. Changes to This Shipping Policy

Uzomart reserves the right to update or modify this Shipping Policy at any time to reflect operational changes, improvements in service, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Information

If you have any questions or concerns regarding shipping, delivery times, or order tracking, please contact Uzomart through the official customer support channels available on our website.

Our support team will be happy to assist you with any shipping-related inquiries.

This Shipping Policy is issued and maintained by
UZOMART S.A. de C.V. 🚚📦