Last Updated: March 11, 2026

Welcome to Uzomart. These Terms and Conditions govern your access to and use of the Uzomart website, services, and any related platforms operated by Uzomart. By accessing, browsing, or making a purchase through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, you should not access or use the Uzomart website or services.

1. Introduction

Uzomart operates as an online marketplace providing customers with access to a wide variety of products offered directly by Uzomart and, where applicable, by third-party sellers. These Terms and Conditions establish the rules and guidelines that govern the relationship between Uzomart and its users, including visitors, registered customers, and purchasers.

Uzomart reserves the right to modify or update these Terms and Conditions at any time without prior notice. Continued use of the website after such changes constitutes acceptance of the updated terms.

2. Eligibility and User Accounts

To use certain features of the Uzomart platform, users may be required to create an account. By registering an account, you represent and warrant that:

• You are at least 18 years of age or the legal age of majority in your jurisdiction.

• The information you provide during registration is accurate, complete, and current.

• You will maintain the security and confidentiality of your login credentials.

Users are responsible for all activities conducted under their accounts. Uzomart shall not be liable for any unauthorized use of accounts resulting from a user’s failure to safeguard their login information.

Uzomart reserves the right to suspend or terminate accounts that violate these Terms or engage in suspicious or fraudulent activity.

3. Products and Services

Uzomart strives to provide accurate descriptions, images, and specifications for all products listed on the platform. However, we do not guarantee that product descriptions, pricing, or other content on the website will always be complete, current, or error-free.

Product availability may change at any time without notice. Uzomart reserves the right to discontinue or modify products and services at its discretion.

Images of products displayed on the website are for illustrative purposes only and may differ slightly from the actual item received.

4. Pricing and Payments

All prices listed on Uzomart are displayed in the applicable currency and may be subject to taxes, shipping costs, or additional charges depending on the customer’s location and order details.

Uzomart reserves the right to modify product prices at any time without prior notice. In the event of a pricing error, Uzomart reserves the right to cancel or refuse orders placed at an incorrect price.

Payments must be made using the payment methods available on the website. All transactions are processed through secure third-party payment providers to ensure the safety and protection of financial information.

By submitting payment information, users represent and warrant that they are authorized to use the selected payment method.

5. Order Acceptance and Cancellation

After placing an order, customers will receive a confirmation acknowledging that the order has been received. This confirmation does not constitute final acceptance of the order.

Uzomart reserves the right to cancel or refuse any order for reasons including but not limited to:

• Product unavailability

• Errors in pricing or product information

• Suspicion of fraudulent activity

• Payment authorization failure

• Violation of these Terms and Conditions

If an order is canceled after payment has been processed, a refund will be issued through the original payment method whenever possible.

6. Shipping and Delivery

Uzomart works with trusted logistics and shipping partners to deliver orders efficiently. Delivery times may vary depending on the destination, shipping method, and external factors such as customs processing or carrier delays.

While Uzomart strives to meet estimated delivery times, we cannot guarantee exact delivery dates. Uzomart shall not be held responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. Uzomart is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

7. Returns and Refunds

Uzomart aims to ensure customer satisfaction with every purchase. If a product arrives damaged, defective, or incorrect, customers may be eligible for a return or refund in accordance with Uzomart’s Return and Refund Policy.

Return requests must typically be submitted within a specified period after delivery and may require proof of purchase, photographs of the product, or other verification.

Certain items may not be eligible for return due to hygiene reasons, customization, or other restrictions clearly stated at the time of purchase.

Refunds, when approved, will be processed using the original payment method whenever possible.

8. Intellectual Property

All content available on the Uzomart website, including but not limited to text, graphics, logos, images, product descriptions, design elements, and software, is the property of Uzomart or its licensors and is protected by intellectual property laws.

Users may not reproduce, distribute, modify, transmit, or use any website content without prior written permission from Uzomart.

Unauthorized use of Uzomart’s intellectual property may result in legal action.

9. Prohibited Activities

Users agree not to engage in any activity that may harm the Uzomart platform, its services, or other users. Prohibited activities include, but are not limited to:

• Using the website for illegal purposes

• Attempting to gain unauthorized access to systems or accounts

• Disrupting website functionality or security

• Submitting false or misleading information

• Engaging in fraudulent transactions

• Violating any applicable laws or regulations

Uzomart reserves the right to investigate and take appropriate action against users who violate these rules.

10. Limitation of Liability

To the maximum extent permitted by law, Uzomart shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the website, products, or services.

Uzomart’s total liability in connection with any purchase shall not exceed the amount paid by the customer for the specific product or service involved.

11. Indemnification

Users agree to indemnify and hold harmless Uzomart, its affiliates, officers, employees, and partners from any claims, liabilities, damages, or expenses arising from:

• Violation of these Terms and Conditions

• Misuse of the website or services

• Violation of applicable laws or regulations

• Infringement of third-party rights

12. Privacy

Use of the Uzomart website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected. By using the website, users consent to the data practices described in the Privacy Policy.

13. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the applicable laws and regulations of the jurisdiction in which Uzomart operates, without regard to conflict-of-law principles.

Any disputes arising from the use of the Uzomart website or services shall be resolved through the appropriate legal channels within the applicable jurisdiction.

14. Changes to These Terms

Uzomart reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with a revised “Last Updated” date.

Users are encouraged to review these Terms periodically to stay informed about their rights and responsibilities.

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, you may contact Uzomart through the official communication channels provided on the website.

These Terms and Conditions are issued and maintained by
UZOMART S.A. de C.V.